Bilingual Customer Service Agent

PANAMA OUTSOURCE SOLUTIONS -

At Panama Outsource Solutions, we have years of experience staffing and developing talented and dynamic teams to support a wide range of client projects and needs. Our organizational leadership is made up of both Americans and Panamanians and almost all based full time out of Panama. We have the local experience and tried and true practices and processes to identify, hire, train, and retain top tier staff. Our robust hiring and knowledge transfer processes allows us to go from contract to implementation in as little as 30 days.

  • Panamá, Panamá - Panama
  • Atención al Cliente, Call Center y Telemarketing
  • No especificado
  • Full-time | Presencial
  • Junior
  • Secundario (Indistinto)

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Descripción del puesto

Panama Outsource Solutions is searching for a bilingual customer service agent support one of our customers at our back-office outsourcing center.

We are searching for a bilingual English/Spanish speaker who is detail oriented and a fast learner with strong customer service skills to join one of our established projects. The position involve answering customer service calls and emails in both English and Spanish. Prior Customer Service Experience required.

Client has strict policies around attendance and punctuality. Excellent attendance and punctuality is a MUST. Client operates a fast paced environment with strict metrics around handling time, availability, and productivity. Applicants should have experience working in this type of environment and feel comfortable with it.

The position will begin full time in person in our Obarrio office, close to the Via Argentina metro station. After the 90 day probationary period, work from may be offered if you meet company and client requirements. Work from home is a privilege and not guaranteed. Please only apply to this position if you can regularly make the commute without issues.


Requisitos

Requirements:

Advanced English written and verbal skills.

Excellent written and verbal communication skills

Must possess excellent attention to detail and organizational skills

Must work well under pressure

Must be able to successfully multitask

Must be proficient in use of computers, the internet, and Microsoft based applications

Excellent attendance and punctuality


Beneficios

Salary: $ 900/month

Benefits:

Retention bonuses offered at 6 months ($250) and 1 year ($400).

Referral bonuses are available as well

Free Private Health and Life Insurance provided through Palig after 3 months

Monday- Friday, US Daytime (8:30am-530pm US Central time. Shift changes with the US clock change)

Full Time- Permanent Contract

Work from Home Eligible


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